Poor Audio Quality with Bluetooth Headsets
Why your Bluetooth headset audio sounds muffled or low-quality when a microphone is active, and how to fix it.
Support
Find answers to common questions and learn how to get the most out of CloudGear
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An overview of our subscription models, lifetime purchase option, and the reasoning behind our pricing structure.
Fixing Micro-Stuttering
When your video stream freezes briefly or hiccups every 1–2 seconds, despite a fast internet connection.
Frequently Asked Questions
How do I use a mouse with iPhone?
Unfortunately, iPhone does not allow apps to hide the system cursor. This means when using a mouse on iPhone, both the system cursor and the in-game cursor will be visible. There are two workarounds: connect your iPhone to an external display (the system cursor stays on the iPhone screen), or use an iPad instead, where CloudGear can hide the system cursor and lock the mouse as expected.
Why isn't rumble/vibration working on my controller?
This is a known iOS bug: controller rumble/vibration only works when the controller is connected via Bluetooth. If your controller is connected via USB or Lightning, rumble will not function. To fix this, disconnect the cable and pair your controller over Bluetooth instead.
Why aren't Better xCloud features like the clarity boost/sharpener working?
CloudGear includes its own custom video renderer which is incompatible with Better xCloud's WebGL2-based features such as the clarity boost/sharpener. These features are not supported and cannot be enabled alongside CloudGear's renderer.
GeForce NOW says my game is "not supported" — what do I do?
This typically means the game requires a keyboard and mouse, which GeForce NOW does not detect by default on mobile. To fix this, connect a mouse to your device, or go to CloudGear Settings and set the "Device type" option to "Force Desktop". This tells GeForce NOW that you have a desktop setup, unlocking keyboard+mouse games.
My keyboard isn't working in-game — how do I fix it?
Some keyboards do not present themselves to iOS as a "hardware keyboard", which prevents CloudGear from detecting key presses. If this affects you, go to CloudGear Settings and enable "Keyboard compatibility mode", which uses an alternative method to capture key input from these keyboards.
How do I set a custom resolution with GeForce NOW?
GeForce NOW streams at a fixed set of resolutions, so pick the one with the closest aspect ratio to your device. On iPhone, select a 21:9 resolution such as 3440×1440. On iPad, select 3456×2160 (3.5K), which is 16:10. Small black bars may appear due to the slight aspect ratio difference; use CloudGear's video sizing modes to minimize them. On a 4K TV, select 3840×2160.
What is frame pacing?
Frame pacing is a CloudGear feature that helps prevent dropped frames caused by network jitter — small fluctuations in the time it takes for video frames to arrive. Without frame pacing, these fluctuations can cause visible stutter even on a good connection. Frame pacing smooths this out by buffering one extra frame, adding a tiny amount of latency (16.6ms at 60fps, or 8.3ms at 120fps) in exchange for noticeably smoother playback.
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